It’s no secret that life can be challenging. Unexpected events, situations or challenges can arise that seem to put a stop to the ideas, plans or dreams you have, hence the infamous quote, “When life gives you lemons…” But outside forces don’t have to slow you down, let alone stop you. One thing we sometimes…
Author: Carla Sprague
Networking Etiquette
How many times have you entered a room where you didn’t know anyone or stood in the corner waiting for someone to approach while you continually check your phone? Or, in your attempts to conquer your fear, you leap right into a conversation with a group of people, nervously chattering and rambling on (and on!)…
Dale Carnegie® Graduate Newsletter: Surviving the Holidays
Recently, while listening to the radio, I heard the commentators talking about a poll on “The Holiday Season.” 48% say it’s joyous, 46% say stressful and 2% is undecided. In the previous year’s survey, the results were 52% joyous and 36% stressful. Why the big change to stressful? Unfortunately, I didn’t’ hear that part, I…
Under-Promise, Over-Deliver
One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course!…